Privacy policy

Last Updated: May 2026  |  Effective Date: May 2026

At Arecana, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, share, and protect information when you visit www.arecana.in or make a purchase from us.

By using our website, you consent to the practices described in this policy. If you do not agree, please refrain from using our services.

1. Who We Are

Arecana is an eco-friendly tableware brand operating through www.arecana.in. Our products, including areca leaf tableware, are made from natural, sustainable materials sourced from areca palm trees.

Business Name: Arecana

Website: www.arecana.in

Contact Email: care@arecana.in

Support Hours: Monday to Saturday, 10:00 AM - 6:00 PM IST

2. Information We Collect

2.1 Personal Information You Provide

When you make a purchase, create an account, or contact us, we may collect:

• Full name, email address, phone number
• Billing and shipping address
• Payment information (processed securely - We do not store card details)
• Order history and product preferences
• Account login credentials (if you register an account)
• Communications with our customer support team

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and behavioural data, including:

• IP address, browser type, and operating system
• Pages viewed, time spent on each page, and referring URLs
• Device type and unique device identifiers
• Data collected via cookies and similar tracking technologies

2.3 Information from Third-Party Platforms

Our website is hosted on Shopify Inc. When you browse or transact on our site, Shopify may collect certain information on our behalf, including session data and purchase transaction details. Shopify is bound by its own Privacy Policy, available at shopify.com/legal/privacy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders
• To send order confirmations, invoices, and shipment tracking updates
• To respond to queries and provide customer support
• To improve our website, products, and services
• To send promotional emails and offers - Only with your consent; you may opt out at any time by clicking the unsubscribe link in any email
• To detect, prevent, and investigate fraud or unauthorised access
• To comply with applicable Indian laws and regulations, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act)

4. Legal Basis for Processing

We process your personal data on the following grounds:

• Contractual necessity - To fulfil your orders and provide services you have requested
• Consent - For marketing communications, analytics, and non-essential cookies (which you may withdraw at any time)
• Legitimate interests - To improve our website, detect fraud, and ensure security
• Legal obligation - Where processing is required under applicable Indian law

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We share your data only in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers who assist in operating our business. These include:

• Shopify Inc. - E-commerce platform and website hosting. Our store is hosted on Shopify's infrastructure, which stores your data on secure servers. See shopify.com/legal/privacy.
• Razorpay Software Pvt. Ltd. - Payment processing (UPI, credit/debit cards, net banking, wallets, and international cards). Razorpay does not share your payment credentials with us. See razorpay.com/privacy/.
• Logistics and courier partners - For shipment and delivery of your orders
• IT and analytics service providers - To help us operate and improve our website

All service providers are bound by confidentiality obligations and are not permitted to use your data for their own purposes.

5.2 Analytics Providers

We use Google Analytics (a service by Google LLC) to monitor and analyse website traffic and user behaviour. Google may use this data in accordance with its own privacy policy. To opt out of Google Analytics tracking, you may install the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

For information on Google's privacy practices, visit policies.google.com/privacy.

5.3 Legal Disclosure

We may disclose your personal information when required to do so by law, court order, or a government or regulatory authority under applicable Indian law.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email and/or a prominent notice on our website prior to any such transfer.

6. Cookies and Tracking Technologies

We use cookies and similar technologies (including pixels and scripts) to enhance your browsing experience, analyse website traffic, and personalise content.

Types of Cookies We Use

• Essential Cookies - Required for the website to function correctly (e.g., shopping cart, session management). These cannot be disabled.
• Preference Cookies - Remember your settings and language preferences.
• Analytics Cookies - Track how users interact with our website (e.g., Google Analytics).
• Marketing Cookies - Used to deliver relevant advertisements and track campaign performance.

You may adjust cookie preferences in your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. For more information, visit allaboutcookies.org.

7. Data Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These include:

• SSL (Secure Socket Layer) encryption for all data transmitted on our website
• PCI-DSS compliant payment processing via Razorpay
• Secure server infrastructure provided by Shopify

While we take every reasonable precaution, no method of internet transmission or electronic storage is entirely secure. We cannot guarantee absolute security of your data.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Specifically:

• Order and transaction data is retained for a minimum of 7 years, as required under Indian tax and accounting laws.
• Account data is retained for the duration of your account and for a reasonable period thereafter.
• Marketing preferences and opt-out records are retained indefinitely to honour your choices.
• Analytics and usage data collected via cookies is generally retained for up to 26 months.

Once your data is no longer required, we securely delete or anonymise it.

9. Your Rights

Under applicable Indian data protection law (including the DPDP Act, 2023), you have the following rights with respect to your personal data:

• Right to Access - Request a copy of the personal data we hold about you
• Right to Correction - Request correction of inaccurate or incomplete data
• Right to Erasure - Request deletion of your data where it is no longer necessary for the purposes collected
• Right to Withdraw Consent - Withdraw consent for marketing communications or non-essential data processing at any time
• Right to Grievance Redressal - Raise a complaint with us if you believe your data has been mishandled

To exercise any of these rights, please contact us at care@arecana.in. We will respond within 30 days. We may need to verify your identity before processing your request.

10. Transfer of Data

Your data may be processed on servers located outside India, including by our service providers such as Shopify (United States) and Google (United States). By using our website and providing your data, you consent to such transfers.

We ensure that all cross-border data transfers are subject to appropriate safeguards and that your data continues to be handled in accordance with this policy.

11. Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at care@arecana.in and we will promptly delete such data.

12. Third-Party Links

Our website may contain links to third-party websites for your reference. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Products Made from Natural Materials

Arecana's products are handcrafted from natural materials including areca leaf sheaths, sugarcane bagasse, and other sustainable resources. Minor natural variations in colour, texture, shape, size, and finish are inherent to these materials and are not considered product defects.

14. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you by:

• Posting the updated policy on this page with a revised date
• Sending a notification email to registered users where feasible

We encourage you to review this policy periodically. Continued use of our website following any changes constitutes acceptance of the updated policy.

15. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Guwahati, Assam, India.

16. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our team:

We are committed to addressing all privacy-related concerns promptly and transparently.