Refund policy

Thanks for shopping with Arecana. If you are not entirely satisfied with your purchase, we are here to help.

Arecana's products are made from natural materials. There may be slight natural variation in color, size, texture, or finish. These are not considered flaws or defects.

All Arecana products constitute disposable, food-grade packaging. Therefore, for hygiene reasons, our products are not eligible for returns.

The only exception to the above is in the unlikely event that your ordered products arrive damaged, incorrect, or incomplete. In this case, please email us a photo of the said products to care@arecana.com within three (3) calendar days of receiving your order.

Upon receipt of your email and investigation of the issue, we will authorize the return of your order if we are responsible for the damaged, incorrect or incomplete products. We will gladly offer you an exchange, send additional products or refund. Items that have been damaged, defective, or sent in error will be fully refunded.

We aim to process all returns within five (5) calendar days from the receipt of your notification email. All returns are subject to our discretion.

If you have any questions about your return, feel free to reach our team:

All statements are subject to change without notice.